Any organisation is vulnerable to a crisis. The notion of playing ostrich simply isn’t an option, and more often than not the stakes are so high in terms of customer relations, staff well-being or investor relations that a crisis needs to be grappled with and dealt with directly and quickly. And given the power of the web and social media, bad news can become virus-like.
If you don’t prepare, you stand to incur more damage.
Dealing with a crisis should be on the back of prior contingency planning, and ideally rehearsals and understood internal guidelines and procedures, all of which Montpellier’ s senior consultants can support you with. And if a crisis does kick off, then we can be at your side to help manage the whole process. We’ve won awards for it under the most testing of circumstances.
The basic steps of effective crisis communications are not difficult, but they require advance work in order to minimise damage. The slower the response, the more damage is incurred. So if you’re serious about crisis preparedness and response, talk to us now.